IT PROCESS DOCUMENTATION ADVISORY
Documentation Advisory • European Union + Chile + USA
Send us your process explained in 2-3 paragraphs. We deliver complete, professional documentation within 48 business hours.
Coverage: European Union, Chile, USA. Other locations on request. Delivery in 1 language of choice: English, Spanish or Italian — extra language = separate job (see rates).
What we do
Operational SOPs
Day-to-day IT processes (password reset, backups, onboarding, e-invoicing) with numbered steps, warnings and troubleshooting.
Compliance
ISO/GDPR: control matrix, regulatory references and audit checklist.
Technical
API/infrastructure, architecture, endpoints and versioning.
Onboarding
Accounts and access checklist, owners and SLA.
How it works (per process)
- You send your process explained in 2-3 paragraphs by email
- We structure it with your glossary
- We add screenshots and a flow diagram
- We export to a clean PDF + full DOCX and deliver to the client via the agreed channel (Drive, email, secure FTP or other) within 48 business hours of payment confirmation (watermarked preview available before payment)
Pricing — Process Documentation
| Type | Pages | European Union | Chile | USA |
|---|---|---|---|---|
| Simple process (e.g. password reset) | 1-2 | 80€ | $80.000 | US$90 |
| Full SOP with screenshots + workflow | 5-10 | 250€ | $250.000 | US$280 |
| Technical documentation (API/infra) | 10-20 | 500€ | $480.000 | US$550 |
| Compliance documentation (ISO/GDPR) | 15-30 | 800€ | $750.000 | US$900 |
| Monthly retainer (5 processes/month) | — | 1.200€/month | $1.100.000/month | US$1.300/month |
* The first free process applies only to Group 1 (simple process, 1-2 pages).
Group 1: Simple Processes (1-2 pages) — 3-7 linear steps
Ideal for quick, linear tasks without decision branches. Documented in 1-2 pages with objective, prerequisites, 3-7 steps, warnings and short troubleshooting. Perfect as the first free process to show quality.
Typical examples:
- Password reset (Windows Server)
- Unlock user account
- Create email account
- Create user in Active Directory
- Request access to a shared folder
- Request VPN access
- Restart a service
- Restart a server
- Install a network printer
- Change default printer
- Request vacation in the system
- Request leave / absence
- Open a support ticket
Group 2: Standard SOPs (5-10 pages) — with screenshots + workflow diagram
Complete operational procedures for recurring processes. Includes cover page, version control, step-by-step with screenshots, flow diagram, roles, troubleshooting and related documents. Our most requested group.
Typical examples:
- Daily backup procedure (verification + restore test)
- New employee onboarding — accounts & access
- User provisioning / deprovisioning
- Password policy enforcement
Group 3: Technical Documentation (10-20 pages) — architecture, endpoints & configuration
Detailed technical guides for IT teams. Covers system architecture, components, endpoints, configuration, deployment steps, verification and security notes. For APIs, infrastructure and integrations.
Typical examples:
- How to connect to the company VPN (Windows/macOS)
- How to set up email on mobile (IMAP/SMTP)
- How to deploy a static website (FTP / cPanel)
- How to monitor server status (basic uptime check)
Group 4: Compliance Documentation (15-30 pages) — ISO/GDPR controls & audit checklist
Regulatory-ready documentation for certifications and audits. Includes scope, normative references, RACI responsibilities, controls matrix, step-by-step procedure, audit checklist, retention policy and annexes with approval signatures.
Typical examples:
- Access review & recertification
- Data retention & deletion policy
- ISO 27001 Information Security Policy
- Vendor / third-party risk assessment
Languages
| Group | Languages | Surcharge | Note |
|---|---|---|---|
| Base (included) | English, Spanish, Italian — 1 of choice | included | Native validation |
| Extra base | 2nd / 3rd base language | 1.8x / 2.5x | Same document in 2-3 languages = separate job |
Other languages on request — quoted separately.
Why us
- 48 business hours — traditional consultants take weeks
- By email — 2-3 paragraphs, no questionnaires
- Zero risk — first simple process free (Group 1, 1-2 pages)
- Multilingual — IT expertise at freelancer price
- Professional delivery — PDF + DOCX + version control
- Expert support — professional work backed by a technical advisor expert in IT processes with 20+ years of experience
Policy
- 2 minor revisions included (7 days, same language). Extra language or scope change = separate quote.
- 50% upfront / 50% on delivery. Retainer: prepaid on day 1. Payment: Global66 (CLP/EUR/USD) or bank transfer on invoice.
- 48 business hours from receipt of the email with the process description (2-3 paragraphs) and initial payment (+ base screenshots if needed). No upfront = no slot; no balance = watermarked PDF only.
Prices valid as of 2026-10-17.